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FAQ

  • Q What is shipping terms?

    A
    • Domestic Orders
      We default to logistics or courier delivery, and can also arrange shipping via the carrier designated by the client. Shipping costs are handled in two ways:
      • Included in the quotation if we arrange the delivery.
      • Borne by the client if self-pickup or a designated carrier is requested.
    • International Orders
      Sea freight and air freight are supported, with EXW terms available. We assist in preparing customs declaration documents. The responsibility for freight and insurance costs is negotiable.
      All goods are packaged with damage-resistant materials. Risk transfer after goods leave the factory will follow the agreed terms, which can be further adjusted based on order volume and client requirements.
  • Q What is the delivery time for sample and bulk order please?

    A
    • Samples: In-stock models ship within 1–3 days; customized models (special parameters/appearance) are delivered within 5–7 days.
    • Bulk Orders: For standard models, lead time is 7–10 days (for orders ≤ 500 units), with flexible capacity adjustment for larger quantities; for customized models, lead time is 20–30 days (including mold opening and testing periods).
    • With systematic production scheduling, we guarantee on-time delivery. Rush orders are prioritized—feel free to contact us for details.
  • Q Can I get the samples?

    A
    Sample Policy
    In-stock Samples
    Small sample fees apply (fully refundable upon bulk order placement). Samples will be delivered via premium logistics within 1–3 business days. Simply provide your delivery details, and we will arrange shipment immediately.
    Customized Samples
    Please provide specific parameters (color temperature, power rating, track specifications, etc.). Small sample fees apply (fully refundable upon bulk order placement). Samples will be delivered via premium logistics within 5–7 business days. Simply provide your delivery details, and we will arrange shipment immediately.
    Note: Clients are responsible for sample shipping costs. We will fully cooperate with any additional testing requirements.
  • Q What is your factory scale?

    A
    As a professional direct LED lighting manufacturer, our factory covers over 8,000 square meters with clearly defined functional zones, including metalworking workshops, CNC machining workshops, assembly workshops, quality inspection workshops, warehousing facilities, R&D centers and comprehensive office areas.
    This well-structured layout not only supports the efficient collaboration of 100 employees and ensures a stable annual output of 1.5 million units, but also fulfills the full-chain operational needs from R&D and production to warehousing, providing reliable supply chain assurance for our clients.
  • Q How many employees do you have ?

    A
    As a professional direct LED lighting manufacturer, we have a 100-member team that forms a complete production and operation system:
    80 production staff are assigned across 5 workshops to ensure high-efficiency mass production.
    10 R&D specialists focus on optical and structural innovation to drive product upgrades.
    10 QC and after-sales personnel oversee full-process quality control and customer support.
    Our stable team structure guarantees operational proficiency in production, provides manpower for technological iteration and service delivery, and enables us to respond quickly to market demands.
  • Q What is your minimum order quantity?

    A
    As a professional direct LED lighting manufacturer, we offer flexible MOQ (Minimum Order Quantity) policies:
    Standard in-stock models: MOQ starts at 50–100 units, ideal for trial sales or replenishment orders.
    Customized models (including special color temperatures, power ratings, and dimensions): MOQ starts at 100–200 units, balancing production efficiency with clients’ small-batch testing needs.
    This tiered MOQ system lowers cooperation barriers for small and medium-sized clients while efficiently fulfilling bulk orders for large buyers, fully catering to procurement demands of all scales.
  • Q What Is your capacity per year?

    A
    As a professional OEM manufacturer specializing in a full range of LED lighting fixtures, we boast an annual production capacity of 2 million units.
    With full-process control from raw materials to finished products, we ensure efficient and stable production. This enables us to maintain sufficient stock for standard models and quickly fulfill custom orders. Our mature production system allows flexible capacity allocation based on demand, providing solid supply support to meet bulk order requirements and ensure stable long-term cooperation.
  • Q What is your product range?

    A We specialize in manufacturing a full range of LED lighting products, including LED linear lights, LED linear track lights, LED waterproof tri-proof lights, LED panel lights, LED downlights, LED pendant lights and LED ceiling lights. All our fixtures support both standard and customized lighting effects, and are widely suitable for commercial, residential, office and project lighting scenarios.
  • Q What is the advantage about your company?

    A
    As a direct LED lighting manufacturer, we boast comprehensive strengths:
    Strong Manufacturing Capacity
    • Equipped with metalworking, CNC machining, assembly and quality inspection workshops, we achieve full-process control from raw materials to finished products. With a monthly output of 100,000 units, we rank among the industry’s top players in scale.
    • Solid Technical Expertise
      Backed by 12 years of R&D experience, our core team hails from lighting optics and structural engineering fields. We offer a complete range of standard linear lights and provide custom solutions for special scenarios.
    • Superior Product Quality
      Using premium components like Osram LED chips, our products undergo incoming material inspection, 3 rounds of parameter calibration and 72-hour aging tests. Certified with CE, ROHS, CB, BIS and IP65, they deliver a lifespan of over 50,000 hours with a failure rate below 0.5%.
    • Thoughtful Customer Service
      We provide free lighting design and installation guidance, offer a 2–5 year warranty, and assign dedicated customer service teams to respond 7×12 hours, ensuring full-cycle support for our clients.
  • Q Are you a manufacturer or a trade company?

    A We are manufacturer.
Tel/WhatsApp
+86-15323947818
Our AddressNo.2 Henglong Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province, China
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